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Problems Logging In?

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Home Problems Logging In?

Problems Logging In?

If you are currently experiencing a problem logging into Online Banking where you click the 'Secure Login' after filling out your login information and nothing happens - follow the steps below to resolve the problem.
  • Go into Internet Explorer
  • Go to https://www.cbtfl.com/
  • Go to 'Tools' across the top then select 'Internet Options'
  • Select the Security Tab.
  • Click 'Trusted Sites'
  • Click 'Sites'
  • Enter https://*.cbtfl.com then click 'Add'
  • Click 'Close'
  • Click 'OK'
  • Close Internet Explorer then go back into Internet Explorer.
  • Navigate to https://www.cbtfl.com and try to login to Internet Banking.
If you are still having problems complete the following steps:
  • Go into Internet Explorer
  • Go to https://www.cbtfl.com/
  • Go to 'Tools' across the top then select 'Internet Options'
  • Select the 'Security' Tab.
  • Near the bottom of that screen click 'Custom Level'.
  • Scroll down until you find 'Navigate sub-frames across different domains'. Then 'Enable' that option.
  • Click 'OK'
  • Click 'OK' again.
  • Close Internet Explorer then go back into Internet Explorer.
  • Navigate to https://www.cbtfl.com and try to login to Internet Banking.
If you have completed both steps and are still having a problem please contact your nearest branch for further assistance.


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